artificial intelligence

Entrepreneurship – a relational approach

By Gunnar Thór Jóhannesson, University of Iceland, and Carina Ren, Aalborg University

HOW TO CITE:

Jóhannesson, G.T. & Ren, C. (2017). Entrepreneurship – a relational approach. In AIRTH Encyclopedia of Innovation in Tourism and Hospitality. Retrieved: <insert-date>, from http://www.airth.global

Introduction and relevance

In the classic view of Schumpeter[1], economic life is a dynamic and endogenous system, and the entrepreneur and entrepreneurial activities are manifestations of the creative energy of the system. Entrepreneurship is not necessarily about inventing new things but rather to get “things done’”[2]. This implies that entrepreneurship is about two interrelating things: a) a process of change and b) accomplishing things or translating ideas into practice. In what follows, we will discuss how the concept of relational entrepreneurship provides insights into these two areas while challenging traditional accounts of entrepreneurial agency and structures in ‘getting things done’. By approaching entrepreneurship as the enactment of relations and closely inspecting the practical processes of relating, associating or connecting entrepreneurial networks, this take offers new insights into understanding entrepreneurship beyond either its actor(s) or its structures.

Towards relational entrepreneurship

Studies of entrepreneurs often conceptualize persons, firms or public organizations as solid and pre-given actors, who are expected to behave according to economic rationality or the system logic of capitalism and to be more or less constrained or affected by their social context. The capacity to engage in entrepreneurial activities is situated either externally – within particular variables that set the entrepreneurial activities in motion or internally – within the individual psyche. This produces particular storylines about entrepreneurship in which, according to de Laet and Mol[3], entrepreneurs are narrated as heroic movers and shakers merging and aligning multiple actors into a unitary whole. In such tales, the entrepreneur buys, invents, builds, struggles, succeeds or goes under; in short, it is a tale in which he or she acts. All actions are identified as flowing from the entrepreneur or as connected to this actor via intermediaries, such as a competitor, tourists or a public body.

This tale might fit in some instances but often it does not. The concept of relational entrepreneurship is able to grasp and describe its often more messy formations, where entrepreneurship comes about through the meticulous and taxing assemblage of very many different actors, objects, technologies and interests. Such accounts might explore how different rationalities and multiple styles or modes of ordering are weaved together[4]. In the case of the entrepreneur, the narratives of the hero manager and their metaphors of defeat and victory are replaced with a new understanding of highly distributed agency which accounts for multiple actors, memberships and marginalities

Methodologies and cases

Studies on relational entrepreneurship have mainly applied ethnographic research methods, which closely follow the entrepreneurial assembling work and the ways through which entrepreneurship is accomplished and stabilized. Examples of relational studies on entrepreneurship are relatively few within tourism[5]. In a study of a development project of cultural tourism that was carried out in a small peripheral village in Iceland, Jóhannesson shows how entrepreneurship is accomplished through the intertwining of different motives and styles of ordering relations. The project idea in question was initially put forward in an application to the EU’s Interreg III Northern Periphery Programme (NPP), titled Destination Viking Sagalands: Sagas and Storytelling (DVS). When the application was granted funding, the question was how to translate the idea to the village and realize it there. In other words, how to convince inhabitants that this would be an opportunity and how to get it done? In following the arrangement of diverse activities and actors, Jóhannesson identified four styles of ordering through which the project was accomplished and thus entrepreneurship enacted. One relates to economic development; the second refers to a feeling of fellowship; the third is about the will to connect, illustrated by the metaphor of ‘sparks’; and the fourth is described as a learning process framed with the metaphor of ‘finding one’s sea legs’.

While the style of economic development is expressed by a political economic discourse, commonly found in regional development initiatives such as the Northern Periphery Program it also refers to the instrumental economic logic people use when deciding on what actions are worth the trouble. That is, it points to the fact that (potential) economic benefits indeed matter when it comes to realizing an innovation project. The style of fellowship emphasizes the importance of rationalities of culture or non-economic motivations for innovation. This style of ordering emphasizes that noneconomic, civic and affective motivations can hold much importance for entrepreneurship. The project dependent on a collective engagement, which was created through a joint work on various aspects of the project. Of crucial importance was the material stabilization of the engagement that provided endurance through time, a common ownership of the project. This was secured through a collective task of sewing Viking costumes and the establishment of the Westviking Association, a non-profit association established early on in the process to oversee the work on the project.

Sparks’ refer to the flickering practices that may prompt or ignite connections to new idea and projects and to how the presence of some things or activities is dependent on the absence of others. They express the will to connect and the set of elements that prompt action in a particular place. An example is the participation of one of the key persons in the project, which was sparked by family history in the area, by his feeling of having roots in the place and thus by his genuine will to (re)connect to the place. His presence is infused by the absence in time and space of his family in the area. Sparks embody potential continuity through change. Finally, the style of ‘finding one’s sea legs’ refers to finding one’s ways about in a moving world. In the case of the project, this style is manifested in the collective and gradual learning by people about the project and their adaptation to it. It refers to the work necessary to gain confidence in one’s role, for example as performing as a Viking at the village festival or as a maker of ‘authentic’ Viking handicrafts. This method of ordering is necessary for the settling of an innovation project. Things take time, they need to settle in order to work and they demand endurance on behalf of relevant actors[6].

Wrap-up

The described example is about perceiving opportunity of change and ‘getting things done’. It could have been framed as a story of three strong (human) actors that took on the role of the strong and heroic entrepreneur. That would however have been to miss the nuances of the process. Indeed, actors played different roles, and some were more important than others. Their role, however, emerged out of the relations they were part of. The relational approach focuses on the relations between the individual (solid) actor and his or her context. It takes relations as a starting point through which other more or less solid entities or structures emerge, thus highlighting more messy realities of entrepreneurship.

 

References

de Laet, M., & Mol, A. (2000). The Zimbabwe Bush Pump: Mechanics of a Fluid Technology. Social Studies of Science, 30(2), 225-263.

Førde, A. (2015). Entrepreneurship and Controversies of Tourism Development. In G. T. Jóhannesson, C. Ren, & R. Van der Duim (Eds.), Tourism Encounters and Controversies: Ontological Politics of Tourism Development (pp. 53-71). Farnham: Ashgate.

Jóhannesson, G. T. (2005). Tourism Translations: Actor-Network Theory and tourism research. Tourist Studies, 5(2), 133-150. doi:10.1177/1468797605066924.

Jóhannesson, G. T. (2012). To Get Things Done’: A Relational Approach to Entrepreneurship. Scandinavian Journal of Hospitality and Tourism, 12(2), 181-196. doi:10.1080/15022250.2012.695463

Law, J. (1994). Organizing Modernity. Oxford: Blackwell.

Schumpeter, J. A. (1991/1947). The Creative Response in Economic History. In R. V. Clemence (Ed.), Essays: On Entrepreneurs, Innovations, Business Cycles, and the Evolution of Capitalism (2 ed., pp. 221-231). New Brunswick & London: Transaction Publishers.

Van der Duim, R. (2005). Tourismscapes: An actor-network perspective on sustainable tourism development. (PhD. thesis), Wageningen University, Wageningen.

Van der Duim, R., Ren, C., & Jóhannesson, G. T. (2012). Tourismscapes, entrepreneurs and sustainability. In R. Van der Duim, C. Ren, & G. T. Jóhannesson (Eds.), Actor-Network Theory and Tourism: Ordering, materiality and multiplicity (pp. 26-42). London & New York: Routledge.



[1] Schumpeter, 1991/1947.

[2] Schumpeter, 1991/1947: 224.

[3] de Laet and Mol, 2000.

[4]  See Law 1994 and van der Duim 2005

[5] de Laet & Mol, 2000; Førde, 2015; Jóhannesson, 2005; 2012.

[6] Jóhannesson, 2005; 2012.

 

Entrepreneurship – a relational approach Read More »

Digital Transformation in Tourism Manifesto

Miha BratecDejan KrižajTadej Rogelja – AIRTH & University of Primorska, Faculty of Tourism Studies – Turistica, Slovenia

Florian Zach – AIRTH & Virgina Tech, USA

HOW TO CITE:

Bratec M., Krizaj D., Rogelja T. & Zach F. (2020). Digital transformation in tourism. In AIRTH Encyclopedia of Innovation in Tourism and Hospitality. Retrieved: <insert-date>, from http://www.airth.global

AIRTH’s take on the state of digital transformation in tourism

Digital transformation has been a buzzword[i] for the last couple of years. Ultimately, it became a heavily discussed topic in tourism academia; so far, with more contrasting views and limited agreement on what it should entail[ii] and how it should be studied[iii]. To take a position in this colourful discourse, AIRTH’s take on the subject matter, created in the summer of 2020 and fueled with our #TourismFromZero initiative insights, regards the state of digital transformation in tourism in the following five points: 

1. Acknowledge the nature of the business

Tourism is a rather conservative, hierarchical and traditional work environment, which, in general, only slowly embraces new technologies. While most of the sales and marketing in tourism nowadays happen online, other more operational dimensions of the sector remain traditional in their organisation. Although technology offers solutions leading to less administrative work, thus cutting down the number of employees in hospitality, these solutions are not really embraced and used very often; even less so among the tourism SMEs, which represent the vast majority of European tourism businesses. The owners and managers tend to see the investment in modern ICT solutions rather as a cost than as a way of long-term operational efficiency boosters and consequential labour-cost savings. For example, QR codes have existed for over the past 10 years, yet they came into use only this summer, as a way for restaurants and bars to present their menus. Traditional printed menus were not recommended by many health authorities in light of the COVID-19 pandemic.

2. Understand what is truly happening out there in the tech

The 2020 Digital Transformation Report by Skift and AWS states the following: “New types of software, systems, and digital tools offer new capabilities and advantages, whether connected to marketing, revenue management, e-commerce, operations, sales, or beyond. Companies that rely on outdated systems and technology risk being out-manoeuvred by more agile competitors” and at AIRTH we most certainly agree with this. The implementation of the above-mentioned areas is lagging in the majority of European tourism SMEs. It is also not very probable that the current generation of owners and managers will quickly adopt them. Even more so, the small, niche providers of tourism experiences in rural settings, outside of the main tourist hubs, are not amongst the most digitally capable or motivated.

3. Critically evaluate what is happening at the level of the tourism enterprise

AIRTH sees it as crucial for managers to have a critical understanding of the technologies and their potential contribution to their operation, otherwise, they can get lost in the labyrinth of different solutions available on the market, which often are not compatible with each other. This is often the case in large, independent tourism companies, as different managers and departments within the same company purchase separate IT solutions. This may lead to higher operational costs, while not making the workflow any easier, or more efficient. For this reason,  any mid-large tourism company should have a digital transformation manager, who would be capable of supervising the procurement of integrated solutions. Perhaps the policy should also stimulate the creation of such roles with subsidies, or at least subsidise efficient training and consulting in this area for tourism companies. Additional necessary skills in this process include a deep understanding of tourism business, as well as problem-solving skills, as a mere academic or IT consulting approach generally fails to produce proper digital transformation in tourism and hospitality. 

When it comes to workers, they must understand the necessity of adopting novel technologies and have to be properly trained to start using it. This is often lacking in the traditional, hierarchically managed tourism enterprises and thus the older employees develop negative attitudes towards the adoption of technological changes. At the same time, the younger generations, who should be empowered to guide such transition, are not even considered and often treated as “too green” to have any responsible role, which is the exact opposite of many start-up companies in the tourism technology, which mostly rely on 20-30somethings being the driving force behind their innovation and development.

4. Implement intra-generational collaboration business models

Based on the above, one of the main opportunities that we at AIRTH see as having a significant potential is to stimulate very focused intermediation: Novel talents (recent graduates and students towards the end of their studies), digitally literate and energetic, could step in, for a decent, non-astronomical fee, and offer their skills to popularise and make these tourism experience providers visible. Such system would need to be stimulated by the policy-making, as it, on the one hand, helps preserve local traditions and artisanal craftsmanship that is interesting for tourism and on the other hand offers the young talents the possibility to apply their skills and creativity in an entrepreneurial way by taking over the sales, promotional and organisational function. At the same time, such activities present an alternative opportunity to earn a living instead of traditional tourism employment, where young talents most likely end up in a non-challenging administrative role, sooner or later becoming redundant due to digital transformation. So basically, a policy that stimulates such sort of tourism intermediation also creates opportunities for intergenerational collaboration and equity, both preconditions for sustainable tourism development and implementation of new business models

5. Try and fail, but most importantly learn and progress – this is how the tech world works

At AIRTH we do not believe in research that is distanced from practice[iv]. So we tried to contribute to the digital transformation of tourism ourselves and are currently deeply involved in our action research process. What we see by observing the young talents in #LocalsFromZero project, a part of our larger #TourismFromZero initiative, is that these youngsters have the right attitude and capacity to learn by themselves and from online tutorials, and only need strategic guidance. Also, in the moment of crisis, local tourism experience providers are more than open to collaborate with them and give the youth a chance in exchange of a commission, as they see the value in their skills, which they do not possess, nor have the time/interest/capacity to develop soon. They are thus more than happy in sharing their profit with the young graduates in exchange for making them visible and prominent in the digital tourism marketplace. 

 

 


[i] Tomat, L. & Trkman, P. (2019). Digital Transformation – The Hype and Conceptual Changes. Economic & Business Review 21/3, 351-370.

[ii] Xiang, Z., Fesenmaier, D. R., & Werthner, H. (2020). Knowledge Creation in Information Technology and Tourism: A Critical Reflection and an Outlook for the Future. Journal of Travel Research.

[iii] Cai, W., & McKenna, B. (2020). Knowledge Creation in Information Technology and Tourism Research. Journal of Travel Research.

[iv] O´Brian Rory. (2001). Overview of Action Research Methodology. Retrieved from http://www.web.ca/~robrien/papers/arfinal.html

Digital Transformation in Tourism Manifesto Read More »

Video-based trip planner

Introduction

SeeVoov is a video-based trip planning platform that is the first (and currently only one) of its kind; putting a twist on the traditional planning process, it enables users to employ a visual-based approach when making travel arrangements. Through its integration of social and interactive elements, SeeVoov is revolutionary for the travel planning sector.

Description of the destination or original product

Powered by machine learning and artificial intelligence, SeeVoov is helping tourism companies increase revenues via ancillary bookings and improved user engagement. The company’s white labeled platform enables tourism companies to provide their travelers with a unique experience of the vacation research stage. The machine-learning system presents location-specific videos through image analysis that allows destination information to be logically organized for the convenience of the user. The SeeVoov database, through tagging algorithms, stores and organizes videos that are automatically searched for online by identifying information of relevance such as location and online reviews of particular destinations. To enhance quality and accuracy, the videos are reviewed and approved by an expert in the travel industry, and the information is processed again to increase the accuracy of the system.
The platform coordinates business-to-customer interaction through a user facing end-to-end interface as well as various business-to-business partnerships with airlines, cruise-lines, hotel-chains, and TV broadcast networks, which integrate the platform into various touchpoints with their customers (from the website, through applications, and with booking/check-in, in-flight, in-destination and smart TVs). Customer engagement and loyalty is enhanced through the expansion of partners’ product and service offerings, and user data as well as diversified revenue streams are achieved.
The single travel planning application conveniently offers accommodation options and prices as well as location-specific information all in one place, and it creates a personalized itinerary that is accessible on users’ phones. It also enables bookings from flights and hotels to attraction tickets and car-rental travel insurance, and it will soon offer restaurant reservations also. 

Process that led recognition that change was necessary

Travel planning has long been a dreaded reality for those who do not take joy in the process. Tedious itinerary planning, coordination of transportation, consultation with travel companions, and confirmation of reservations are time-consuming events that can overwhelm trip planners. The creators of SeeVoov recognized that for travel planning to become a more enjoyable process, the medium by which people plan their trips must be adjusted to facilitate a more engaging and socially inviting experience. Hence, the concept of making the necessary aspects of travel planning readily accessible on a single platform while facilitating a better overall experience emerged. Addressing the B2B ancillary revenue market was lead by the understanding that ancillary revenue should be generated from the cross-selling of complementary products and services that add value (and not only “extra charges”) to the passenger. Travel companies must embrace the concept of travel retailers rather than transportation/accommodation providers, and if they provide real value to the customer, the opportunity to cross-sell to a loyal customer offers potentially more profit than the core product itself. 
SeeVoov’s platform was designed to help travel companies provide their passengers with an added-value experience from the minute they book their flight, through their airport wait, during their flight and in-destination, thus giving passengers not only good value for money, but also great value for their time.

Process that facilitated change and implementation

SeeVoov was founded in 2016. It is based in Tel Aviv, the Israeli capital known for its high concentration of start-up businesses. Its patent pending technology that conducts in-video image analysis is based on a Deep Learning system. The algorithms developed by SeeVoov have enabled the company to successfully process relevant information and scale it quickly.

Success/failure story

SeeVoov won the Future Travel Experience Ancillary Startup Competition award at the FTE Ancillary conference in Istanbul, Turkey on June 19, 2019. It is celebrated for its integration with airlines, allowing the app to be used not only during trip planning and at the destination, but also while travelers are en route to their location of choice. It also placed in the top ten for the United Nations World Tourism Organization’s international competition for tourism startups in January 2019 at the FITUR tourism conference in Madrid. The company took home the Startup Innovation Award at ITB China 2019 and was named by Skift as one of the top 25 startups to watch 2019. In January, SeeVoov was selected by Samsung to be integrated into its Smart-TV app offering; this is one of many examples of the company’s successful integration into the mainstream technology industry.

Company info

SeeVoov

Sapir 8, Ness Tziona, Israel

Website:  www.seevoov.com

+972.50.405.7353

contact@seevoov.com

References

https://www.seevoov.com/

https://nocamels.com/2018/12/israeli-startups-upgrade-travel-tech-2019/

https://www.prnewswire.com/news-releases/samsung-to-integrate-the-israeli-video-based-travel-platform-seevoov-into-its-smart-tv-offering-300781895.html

https://www.futuretravelexperience.com/2019/06/airasia-finnair-easyjet-win-2019-fte-ancillary-awards/

https://www.timesofisrael.com/four-israeli-startups-reach-final-stage-of-un-travel-tech-competition/

https://www.crunchbase.com/organization/gobeenthere#section-overview

https://www.themarker.com/blogs/itai-green/BLOG-1.7361769

 

Video-based trip planner Read More »

We use cookies to give you the best online experience. By agreeing you accept the use of cookies in accordance with our cookie policy.

Privacy Settings saved!
Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

These cookies are necessary for the website to function and cannot be switched off in our systems.

In order to use this website we use the following technically required cookies
  • wordpress_test_cookie
  • wordpress_logged_in_
  • wordpress_sec

Decline all services
Accept all Services